Dear clients and partners,
We would like to inform you that our office in China, as well as most of our partner manufacturers, suppliers, and logistics providers, will be closed from October 1 to October 8, 2025. This is the National Day holiday period, known as Golden Week, when regular production, administration, and service activities are suspended across China.
This information is important for planning orders, production deadlines, and shipments. Since communication with manufacturers will be temporarily unavailable, our company will not be able to carry out production or logistics activities during this time. Below, you will find a clear overview of what this means for your current and planned orders, as well as the steps we recommend to help minimize delays.
Why Is Everything Closed?
Golden Week is one of the most important public holiday periods in China. During this time, employees take annual leave, factories temporarily stop production, and administrative offices operate on a limited basis or not at all. Because the holiday period is so long, normal business activity is significantly reduced.
How Does This Affect Our Services?
- Production: Orders already in production may be paused until factories resume work, which can delay completion dates.
- Communication: Direct communication with manufacturers, negotiations, and confirmations will not be possible during the holiday period.
- Logistics: Shipping from factories is usually slower, and most export-related processes are limited.
- Inspections and QC: Any planned factory inspections will need to be postponed because factory staff and inspectors will not be available.
Mid-Autumn Festival and Golden Week in 2025
The Mid-Autumn Festival is a traditional Chinese holiday celebrated on the 15th day of the eighth lunar month. It usually lasts one day.
Golden Week is the national holiday period for China’s National Day, which begins on October 1 and lasts for seven days. During this time, most of the country takes a break and production comes to a stop.
In 2025, these two holidays overlap because the Mid-Autumn Festival falls on October 6, right in the middle of Golden Week. As a result, the holiday period runs from October 1 to October 8, 2025.
For our clients and partners, this means that communication with manufacturers and most logistics services will not be possible during this period. We recommend finalizing all important arrangements in advance so we can resume work smoothly after the holidays.
Our local office will still be available for limited email support and for planning tasks that do not require immediate manufacturer confirmation. Please expect slower response times during the holiday period, as we will also be operating at reduced capacity.
Recommended Actions for Clients and Partners
If you have an order in progress or are planning a new cooperation, we recommend the following steps to reduce delays:
- Confirm all urgent requests before September 30, 2025.
- Check order status: We will send updated reports on all active orders before the holiday period begins.
- Plan for delays: Allow an additional 7–14 days for possible shipping delays after factories resume operations.
- Documentation and customs: If you need documents that depend on our team in China, please submit your request early so we can respond before the holiday.
What to Expect After the Holiday
Once factories and suppliers resume work on October 9, 2025, our priorities will be:
- Reactivating all pending production orders.
- Resolving urgent tasks that required physical confirmation.
- Prioritizing orders previously marked as urgent.
- Sending clients detailed updates on revised expected timelines.
Contact During the Holiday
During the holiday period, standard channels such as direct factory contact and local agents will not be available. However, you may still reach us by email or message through the channels below — please note that replies will be limited and may be delayed:
- Email: Contact us
- Urgent cases: please include “URGENT – Golden Week” in the subject line so we can identify the priority.
What You Can Expect in the Coming Days
To maintain transparency, we will send all clients with active orders an updated status and revised timeline estimate no later than September 30, 2025. If you do not receive an update, please contact us, as we will prioritize communication with those who have urgent needs.
Conclusion
Thank you for your understanding and patience. Golden Week is an important period for workers and industry in China, and the temporary closure has a short-term impact on production and logistics. Our company will do everything possible to minimize delays and fulfill all obligations as soon as operations resume. If you are planning future projects or orders, we recommend taking this holiday period into account when setting deadlines to avoid unnecessary delays.
If you have any questions, contact us — we will reply as soon as possible.
Note: This article is for informational purposes only. For exact and case-specific information about your orders, please contact us directly.
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